Have you ever come across a person in your life who simply doesn’t know when to stop talking? In the sales business, these are the people who talk past the sale, and often put their own foot in their mouth and kill the deal. In the business world, these are the people who give away all the secrets, and are left with no leverage during negotiations. In dating, these are the people who talk themselves right out of a second date. In growth, these are the people who are so busy listening to themselves talk that they leave no room to learn something new. After working with people and teams for decades, I’ve learned something interesting about most individuals. Many of us (yes, I included myself in there) love to talk about ourselves when in social environments. I’ve noticed that even introverts can be guilty of this once you get them going. They say too much. When I first started working with the public, I ran into a trap that many new customer service, outreach, professional s...